Stellenbeschreibung
For our client we are looking for a Service Operations Engineer (f/m/d).
Start: 04.05.2026
Duration: 31.12.2026 + wish for a long-term prolongation
Capacity: 100%
Location: 75% Remote, 25% Frankfurt or Berlin (1 week Frankfurt / 3 weeks remote in rotation), up to 50% onsite in peak times
Language: English is a must, German is a plus
Budget: 75,00 EUR net
Role:
Operations within the program are responsible for the day-to-day operation tasks/activities of a hybrid data platform, such as a private cloud, as well as public cloud and towards a future KRITIS infrastructure.
T2 Service Operations plays a vital and central role in maintaining the availability and performance of the platform. The responsibility lies in the management of incidents and service requests efficiently and effectively, often in critical situations. It involves technical coordination across the project with stakeholders such as customer success, platform delivery, software engineering and others.
The focus is continuous improvement and ensuring high performance of the services. Management of both eventdriven and planned operations activities, ensuring that incidents are swiftly resolved, problems are addressed and their root, and changes are implemented without causing unplanned downtime.
Objectives:
- Ensure Stability and Reliability of Hybrid Cloud Operations
- Manage and Resolve Operational Incidents
- Drive Continuous Improvement in Service Operations
- Maintain Service Knowledge and Onboarding Procedures
Skills (must-have):
- Experience in an operational role in vital environments with applications or systems designed based on state-of-art solutions (containerized and distributed). Ideally in a role of a T2 Service Operations Manager.
- Experience with containerization and container management incl. the tools and methods operating containers.
- Experience of ITSM frameworks, especially within following processes: incident management, service request management, change management, event management.
- Experience with analysis methods (business analytics, metric analysis, KPI management, SLA management)
- Experience with automation, orchestration, scheduling and monitoring.
- Experience in large scale on-prem cloud projects and in coordination with different stakeholders
- Experience in troubleshooting and problem-solving, with a focus on root cause analysis and sustainable solutions.
Skills (should-have):
- Exposure to ITSM tools inside the Enterprise IT context
- Good understanding of IT infrastructure (network, SAN, virtualization, hyperscale)
- Good understanding of Kubernetes