Jobtitel: 100% remote - Customer Success Manager – AI & Data (m/f/d)
Zahlungsintervall: Stündlich
Lohnsatz: Verhandelbar
Job veröffentlicht: 25-08-2026
Job-ID: 81241
Name: Shweta Patil
Telefonnummer: +494085537032
E-Mail: Shweta.Patil@nemensis.de

Stellenbeschreibung

We are looking for a Customer Success Manager – AI & Data (m/f/d).
 
Start: 01.09.2026
End: 28.02.2027
Workload: Full-time
Location: 100% remote
 
 
As Customer Success Manager - AI & Data, you play a central role in ensuring that customers achieve sustainable business value from our AI and Data solutions. You combine strong customer orientation with a solid understanding of data-driven and AI-enabled solution approaches. Your mission is to guide customers across the full lifecycle - from onboarding and adoption to expansion - and to make the value of our solutions visible, measurable, and actionable.
 
Key Responsibilities
  • Build trusted relationships with customer stakeholders and act as a strategic advisor throughout the customer lifecycle.
  • Create success plans with adoption milestones, business outcomes, measurable value indicators, and concrete next steps.
  • Lead business reviews and value assessments to summarize progress, identify risks, and define follow-up actions.
  • Support onboarding and transition activities to ensure a smooth handover from sales into delivery and operations.
  • Drive adoption of AI and Data solutions such as Generative AI services, analytics platforms, data architectures, and automation capabilities.
  • Identify adoption gaps, coordinate corrective actions, and ensure customer feedback and issues are addressed effectively.
  • Monitor customer health, satisfaction, and delivery dependencies and proactively manage risks and escalations.
  • Identify renewal, cross-sell, and upsell potential based on customer priorities, usage patterns, and emerging business needs.
  • Act as the central coordination point between the customer and internal sales, presales, delivery, support, and product teams.
 
Required Skills and Experience
  • Experience in Customer Success, Account Management, Consulting, or a comparable customer-facing role in technology-driven environments.
  • Strong understanding of AI, Data, Analytics, and cloud-based solution landscapes.
  • Proven ability to manage customer relationships, drive adoption, and translate technical capabilities into business value.
  • Experience working with complex stakeholder environments and cross-functional teams.
  • Excellent communication, presentation, and problem-solving skills.
  • Structured, analytical, and outcome-oriented working style.
Preferred Qualifications
  • Experience with Generative AI, Machine Learning, analytics platforms, or modern data architectures.
  • Knowledge of hyperscaler environments such as Azure, AWS, or Google Cloud.
  • Experience with CRM, customer success tooling, adoption dashboards, or KPI tracking frameworks.
  • Bachelor's or master's degree in Business, Technology, Information Systems, Data, or a related field.
 
Bewerben mit indeed
Dateitypen (doc, docx, pdf, rtf) mit einer Größe von bis zu 10 MB
Dateitypen (doc, docx, pdf, rtf) mit einer Größe von bis zu 10 MB