Period: asap – 31.12.2026 + Extension

Capacity: 100%

Location: 100% Remote

Language: English (must), French (nice to have), Arabic (nice to have), Italian (nice to have), Portuguese (nice to have), Spanish (nice to have)

What you’ll do

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring

• As Client Delivery Manager for functional AMS delivery, you will be responsible for the following tasks:
• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP for application managed services.
• Accountable for entire AMS engagement across all lifecycle phases (KT, Stabilization, Operation), lead the engagement with supporting AMS functions and roles to deliver as per contract scope and in line with customer expectations.
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation point for AMS delivery-related topics (Incidents, Service Requests, and other customer requirements).
• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders (Supplier Management, Delivery Management, BDM, Solutioning Center).
• Coordinating day-to-day service operations (Ticket Tracking, Resource Planning)
• Coordinating Reporting and Invoicing (Weekly, Monthly Reporting, Excess Hours)
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
• Share knowledge across CDM community

What do you need to bring:

• Fluency in English is mandatory. Proficiency in Spanish, Italian, Portuguese, Arabic or Turkish language is an advantage.
• Min. 5 years of working experience in functional Application Managed Services from one of the key ERP modules or applications such as MM, PP, SD, or BW, CRM, HR.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Strong understanding of Project Management Tools and Processes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s Applications strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Project Management, Application Consulting certifications are beneficial