Stellenbeschreibung

Project Details

Period: asap  – 31.12.2026 + Extension

Capacity: 100%

Location: 100% Remote

Language: English (must), French (nice to have), Arabic (nice to have), Italian (nice to have), Portuguese (nice to have), Spanish (nice to have)

What you will do As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the custome

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
• Minimum 3 years of experience in customer facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
• Experience in de-escalating critical situations.
• Fluency in Italian and English is mandatory. Fluency in Spanish, Portuguese or Turkish language is an advantage.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),